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Technical Community Manager

Remote Working Spa

Tempo indeterminato is the premier artificial intelligence platform for natural language understanding. Its unique hybrid approach to NLU combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge, providing the insight required to improve decision making throughout organizations.

Our mission is simple: we want to create technology that transforms language into knowledge and insight!

Our vision is to make anyone an expert with simple, powerful AI tools that capture the value of natural language.
With your help, will continue to create experts all over the world. Join us to make a difference!

We are looking for an open minded, highly motivated person to reinforce the Product team.

As a Technical Community Manager you will work alongside our Product Team and R&D engineers to support our brand new community: a unique opportunity to gain hands-on experience in a solid scale-up company and to support users or practitioners interested in the Natural Language Processing space. The ideal candidate likes writing, understands the dynamics of social platforms, and brings a good-natured and outgoing personality.
The role will require substantial engagement in a technical community and that magical combination of excellent people skills, a knack for marketing/partnerships, and a healthy dose of operational focus.

This is an excellent opportunity to give your contribution in a growing and international company.

What you will do:

As a Technical Community Manager, you will:

  • Ensure that our software developer and data scientist community is well taken care of
  • Represent towards the community and act as the bridge between our internal teams and the community
  • Monitor and find answers to respond to questions coming from the community in a nice, helpful, and swift way and update FAQs, threads, documentations, etc. accordingly
  • Collect ideas and suggestions from the community to help improve our products
  • Contribute with tutorials and articles for the community to support them in the best way possible
  • Document and report the community analytics in a structured way and suggest measures to best serve our community
  • Help in organizing meetups, community events, etc.

Who you are:

  • Able and willing to work in a team and give constructive feedback
  • Experienced in writing technical contents and/or community management or similar activities (experience in working in a startup and/or as a Community Manager and or Developer Relations and/or similar role is a plus as well as NLP/NLU, AI, and Machine learning working experience)
  • Excellent communicator who enjoy explaining complex technical solutions in a way that most people would understand
  • Able to optimize knowledge-work through personal knowledge management
  • Proficient in word processing applications, spreadsheets, presentation software, and social media management tools
  • A problem-solver with good judgment
  • Open-minded and enthusiastic about learning new stuff
  • Passionate about creating engaging and sharable online content
  • Fluent in English both written and oral
  • Graduated with a Bachelor’s degree (a Master’s degree / Ph.D. / MBA related to Computer Science / Engineering is a plus)

We offer:

  • The chance to work in one of the strongest global AI market players in processing and understanding language
  • Exciting tasks with the option to learn and grow and take over much more responsibilities as fits your skillset and personal goals
  • A job in one of the most creative and exciting growing industries: AI/NLP
  • Culture and values that focus on teamwork, innovation and passion for artificial intelligence and language
  • Flexible working arrangements and attention to work/life balance
  • Equal opportunity employment experience that values difference and diversity
  • Customized induction & Onboarding training that will facilitate the initiation process and accelerate your integration into our daily business activities
  • A performance appraisal process that will bring annual assessment of skills, targets achievement and areas of improvement
  • Competitive salary and benefits

Pubblicazione: 22/07/2021

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