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Social Media Community Manager

Milano  •  Ibrida


Contratto da definire

JAKALA is the first Italian martech company that offers its customers support in the strategic, analytics, digital and technology fields.

JAKALA's mission is to create a competitive advantage for its customers, with a measurable impact on the top line, thanks to the best combined use of Data, Advanced and Location Analytics, technologiescontent and customer experience design.


We are currently looking for a dynamic, creative and enthusiast Social Media Community Manager for our Milan office.

You will manage social & digital communities, create compelling social media engagement strategies, working on social media channels and on tools, creating report and monitoring sentiment, reputation, issues and crisis management. You will occasionally manage editorial plan, write social copies and support in designing social strategies and influencer marketing campaign.

You will liaise daily with clients and internal stakeholder, in a vibrant and positive working environment.

Here some of the responsibilities you will have:

  • Educating, engaging with, managing and helping to grow the community through various communication channels (forums, social etc.), fostering a positive, constructive, and communicative community of players that feel heard and appreciated for our clients.
  • Help identify discussion patterns, common player issues, and brainstorm solutions for social care activities.
  • Daily operational management and active actions on the community (reply to DMs and comments, monitoring sentiment, advise client on issues, checking mentions etc.)
  • Facilitate creating, planning, tracking & executing community-facing initiatives, programs, and events utilizing agile and project management methodologies.
  • Be an integral part of projects that advocate on behalf of the community, ensuring brands’ and clients’ priorities are informed of users needs and sentiment.
  • Coordinate with the client, the project teams and the publisher, to define the communication strategy to be implemented in the day by day
  • Work on reports of Community Management, Listening & Sentiment Analysis with both quantitative and qualitative KPIs
  • Manage channels including Facebook, X, LinkedIn, Instagram, TikTok, YouTube, Pinterest, etc., as well as occasionally managing editorial plans
  • Write social media copies in Italian and English
  • Manage the social media communities and reply to comments and messages on behalf of the Client
  • Monitor, report and evaluate clients’ social channels, industry trends and competitor activities
  • Report on main KPIs for all channels involved
  • Manage occasionally social influencer projects
  • Help with ad-hoc tasks related to Social Media and PR


  • 2+ years of experience in social media. Plus: previous experience in agencies and/or automotive industry + strong background in Costumer Care is considered a plus
  • Strong experience in Community management, social care and issues and crisis monitoring
  • Willing to approach multiple projects, from community management to editorial plans and influencer marketing
  • Good copywriting, proofreading and editing skills
  • Fluent in English (both written and oral)
  • Excellent communication and interpersonal skills to interact with the internal teams, Clients and the external providers
  • Throughout knowledge of the social media scenario, new trends and platforms
  • Ability to spot viral trends beforehand and act quickly to maximize traffic across social platforms
  • Social attitude and flexibility
  • High standards and an excellent attention to detail
  • Ability to organize, multitask, prioritize and manage multiple accounts in a fast-paced and dynamic environment.

If you invest time in our Recruiting process, you will have all our commitment. And beyond.

  • You application will be taken in charge by a Recruiter from our Talent Acquisition Team. Your Recruiter will review the CV and the set of info you provided to us and will come back to you with our feedback for you, regardless of the outcome. In any case, you will receive development suggestions about your CV optimization, hints to consolidate your professional journey and insights on the competitive arena you are in. No AI: we do it ourselves, with our heart, for you.
  • We will give you back each hour you will dedicate to discover JAKALA, to get to know yourself better: thanks to “Your Time Back” initiative and our strategic partnership with Unobravo, you will be entitled to an empowerment journey including a number of sessions equal to the number of interviews you had and that you can use in any way you want. We are aware that looking for a job might be challenging: together with Unobravo, we want to be by your side, even if we don’t know each other yet.
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Pubblicazione: 01/05/2024

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