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Senior Service Designer Milano annunci lavoro - cerco lavoro

Senior Service Designer


Bain & Company

Tempo indeterminato

Please submit you CV and current portfolio in English when applying for this role.


We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.


A key aspect to achieving our mission is ADAPT, our global digital experts team with capabilities in product design, product management, design thinking and software development. Together, we help our clients solve their toughest business problems and provide strategic advantage fueled by design, technology and analytics.


Our Senior Designers are the backbone of our design capability. In this role you will apply a user-centered design approach to create impactful digital solutions in an integrated team with strategy consultants, product managers, data scientists and software developers. You will lead the full design process hands on: system mapping, user research, synthesis, concept creation, prototyping, testing and in some cases extend to produce UX/UI designs for service concepts. Additionally, you will contribute to product strategy, advocate for the power and value of design, and collaborate closely with a variety of client stakeholders to ensure capability transfer.

As a core member to the team you will also help to bring ADAPT to the next level as a business. This includes supporting the recruitment of new design talent, contributing to design culture and evangelizing our capabilities within the firm.

We are looking for a highly collaborative, pragmatic, intelligent, ambitious individual with exceptional problem-solving and communication skills. You’re comfortable with ambiguity and change, and have a passion for making an impact in high stake business environments. For this role, in particular, we are interested in service designers with a strategic approach, who, at the same time, are comfortable with the later stages of the design process, visualizing concepts and solutions in higher fidelity designs.


Success in this role will require:

  • Several years (minimum 3, preferred 5+) of hands on experience in designing digital products and services (or equivalent experience)
  • A thorough understanding of Lean Startup, Service Design, Design Thinking and Agile methods
  • Fluency in working with state-of-the-art design and prototyping tools (e.g. Figma, Sketch, Invision, Adobe CS)
  • Commercial acumen and understanding of business model
  • Excellent communication, presentation and collaboration skills, including facilitation of workshops and co-design sessions
  • A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment
  • Professional-level fluency (comfortable presenting your work to colleagues and clients) in Italian and English.

This role requires approximately 40-50% (Italy, as well as potentially European-wide) travelling to clients as needed - post pandemic. Your home base will be the Digital Innovation Hub at the Bain office in Milan

If this sounds like you, please apply with your CV and a current portfolio displaying a successful record of accomplishment at renowned digital companies showing your solid experience in designing digital products and services.


Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.

Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest over $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity and social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

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Pubblicazione: 16/09/2021

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